🔒 Official Data Protection Document
We understand that your privacy matters. mae4's Privacy Policy transparently explains how your personal data is collected, used, and protected on our platform.
Data Never Sold | Confidentiality Guaranteed | Full User Rights
Six data protection promises mae4 makes to every Malaysian member from the very first day they register
All data transmitted between your device and mae4's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks such as Maybank and CIMB. No third party can intercept or read your information during transmission.
Bank-Grade EncryptionMae4 has never and will never sell, rent, or transfer members' personal data to third parties for marketing purposes. Your data is not our product — it is a trust we safeguard wholeheartedly. This is not merely a promise; it is a commitment enshrined in mae4's Privacy Policy, and you can hold us to it.
Never Sold. Ever.Every mae4 member has the full right to access, correct, or delete their personal data at any time. We make this process straightforward through your own account settings or via mae4's responsive support team, which operates 24 hours a day, 7 days a week.
Full Control in Your HandsMae4 members' personal data is stored on servers protected by strict access controls. Only mae4 staff who require access for legitimate work purposes may view the relevant data, and every access is logged and continuously audited to detect any unauthorised use.
Fully Protected ServersMae4 is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations. As a platform operating in Malaysia and serving Malaysian players, we take our local data protection legal responsibilities extremely seriously.
Malaysia PDPA 2010 CompliantIn the event of any security incident involving mae4 member data — however minor — we are committed to notifying affected members within the timeframe required by Malaysian law and taking immediate remedial action without delay.
Immediate ResponseBased on mae4's internal records from 2019 to 2026.
All mae4 financial transactions are processed through secure, locally recognised Malaysian payment methods:
For any enquiries regarding this Privacy Policy or requests relating to your personal data, please contact us:
24/7 In-Platform Live Chat
Telegram @mae4support
📌 Important Note: By registering for or using the mae4 platform, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using mae4's services and contact us for further discussion.
This Privacy Policy ("Policy") is published by mae4 ("Platform", "We") and describes how we collect, use, disclose, and protect the personal data of members using the mae4.my platform and all related services in Malaysia.
Mae4 is an online entertainment and gaming platform operating in Malaysia, offering a wide range of games including slots, Live Casino, crash games such as JetX and Cash or Crash, and featured titles like Cobra Queen and 888 Pots of Gold. In operating this platform, we collect certain personal data necessary to deliver our services, process transactions, and comply with Malaysian legal requirements.
This mae4 Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable regulations. We are committed to ensuring that every decision regarding the management of our members' personal data is made with respect for individual privacy as a fundamental right that must be protected.
This Privacy Policy applies to all individuals who register as mae4 members, visit mae4.my, or use any services provided by the mae4 platform, regardless of location or method of access.
Mae4 collects your personal data through several channels: directly when you complete the registration form, automatically as you use the platform, and occasionally from trusted third-party sources. The following are the categories of data we collect:
Important: mae4 does not collect your full bank account number. All financial transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and others are processed through secure third-party payment gateways operating under their own security standards.
Mae4 uses members' personal data only for legitimate and necessary purposes. The following is a complete list of the purposes for which mae4 uses your data:
Mae4 will not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent, or unless required to do so by a legal obligation.
Mae4 does not sell, rent, or transfer members' personal data to third parties for their marketing purposes. However, there are limited situations where mae4 is required to share data with certain parties for legitimate reasons:
| Party | Data Shared | Purpose | Protection |
|---|---|---|---|
| Payment Gateways (TnG, GrabPay, DuitNow, etc.) | MYR transaction information | Payment processing | Confidentiality agreement |
| Game Software Providers | Member ID & game history | Game provision | Confidentiality agreement |
| KYC Verification Body | Identity document | Identity verification | Confidentiality agreement |
| Malaysian Authorities | Data required by law | Legal compliance | Court order / legal requirement |
| Security Technology Provider | Activity logs (non-identifiable) | Fraud prevention | Anonymised data |
In all data-sharing instances above, mae4 ensures that recipient parties are bound by strict confidentiality agreements and may only use the relevant data for the stated purpose. mae4 remains accountable for the security of shared data within the scope of our responsibility.
All third-party service providers used by mae4 undergo a rigorous security assessment process before being selected. mae4 only works with companies that have a strong track record in security and privacy, and that comply with recognised industry standards.
The security of members' personal data is mae4's top priority. We continuously invest in the latest security technologies and procedures to ensure your data remains protected at all times. Below are the concrete security measures mae4 has implemented:
All communication between your browser and mae4's servers is encrypted using TLS 1.3 with 256-bit SSL keys — the highest security standard available for modern web applications, the same standard used by online banking platforms such as Maybank2u and CIMB Clicks.
Your mae4 account password is never stored in plain text. We use a strong cryptographic hashing algorithm (bcrypt) to ensure that passwords cannot be read — even by mae4 staff themselves — meaning our team has no knowledge of your password.
Mae4 offers and actively encourages the use of two-factor authentication for all accounts. With 2FA enabled, even if someone knows your password, they still cannot log in without the verification code sent to your Malaysian mobile phone.
Mae4's security systems monitor platform activity around the clock, 24 hours a day, to detect any unusual access patterns, repeated failed login attempts, or activity indicative of intrusion or fraud.
Access to mae4 member personal data among internal staff is governed strictly on a need-to-know basis. All staff access is logged, monitored, and audited on a regular basis to ensure no unauthorised use of data occurs.
The mae4 platform uses cookies and similar tracking technologies to enhance your user experience and enable the platform to function correctly. The following are the types of cookies used by mae4:
You can manage your cookie settings through your browser settings. However, disabling session cookies may prevent certain mae4 platform functions from working correctly, including the ability to log in to your account.
Mae4 retains members' personal data for as long as necessary to fulfil the original purpose of collection and to comply with Malaysian legal requirements. mae4's data retention policy is as follows:
When data is no longer needed and there is no legal obligation to retain it, mae4 will delete or anonymise the data in question using secure procedures. Data deletion requests from members will be processed within 30 business days, subject to any applicable legal retention requirements.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and mae4's internal policies, every member has the following rights regarding their personal data:
You have the right to request a copy of all personal data held by mae4 about you at any time.
You have the right to correct any inaccurate or outdated personal data held in your mae4 records.
You may request the deletion of your personal data, subject to any applicable legal retention obligations.
You may opt out of your personal data being used for marketing communications at any time, quickly and easily.
You may request an export of your personal data in a machine-readable format for transfer to another platform if needed.
In certain circumstances, you may request that mae4 restrict the way your data is processed while a dispute is being resolved.
To exercise any of the above rights, please contact the mae4 team via email at [email protected] or through the in-platform live chat, clearly stating the right you wish to exercise and the relevant details. We will process all requests within 30 business days from the date we receive a complete request.
The mae4 platform is strictly for individuals aged 18 and above. mae4 does not knowingly collect personal data from minors. All mae4 registration processes are designed to prevent anyone under 18 from signing up and accessing the platform.
Should mae4 discover that personal data belonging to a minor has been collected without knowledge or in error, we will immediately take steps to delete that data and close the account in question without delay. If you believe your child or a minor has registered on mae4, please contact us immediately at [email protected].
Parents and guardians are encouraged to monitor their children's internet usage and ensure that online gaming platforms such as mae4 are not accessed by minors. mae4 employs a strict age verification system, but shared responsibility remains essential.
Mae4 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we handle members' personal data. Any amendments will be published on this page with a clear effective date.
For material amendments — that is, significant changes affecting how we use your personal data — mae4 will notify members via their registered email address at least 14 days before the changes take effect. This gives you sufficient time to read and understand the updates, and to decide whether to continue or discontinue using the mae4 platform.
The latest version of mae4's Privacy Policy is always available on this page. We recommend checking back periodically, especially when you receive a notification of amendments from mae4.
If you have any questions, concerns, or complaints regarding mae4's Privacy Policy or the way we handle your personal data, please do not hesitate to reach us through the following channels:
Mae4's trained support team is available to assist you in Malay, English, or Mandarin. We are committed to responding to all privacy-related enquiries within 3 business days and resolving more complex requests within 30 business days, as required under Malaysia's PDPA.
If you are not satisfied with how mae4 has handled your privacy complaint after going through our internal process, you have the right to refer the matter to the Department of Personal Data Protection Malaysia under the Ministry of Digital.
Your privacy and your well-being always go hand in hand on the mae4 platform
Your betting history and game records on mae4 are strictly confidential and will not be disclosed to any party without your consent or as required by law.
Mae4 member self-exclusion information is handled with complete confidentiality. We will not disclose your self-exclusion status to any third party.
Mae4 provides adjustable privacy settings within your account — including cookie management, communication preferences, and data requests — all easily accessible in one place.
If you contact mae4 for help with a gambling-related issue, your conversation is handled with complete confidentiality by a trained and empathetic support team.
Play safely and responsibly. If you need help with a gambling-related issue, please contact Talian Kasih: 15999 or visit Responsible Gaming page us for the support resources we have made available.
Clear answers to the most frequently asked questions about privacy on the mae4 Malaysia platform
We also encourage you to read our other policy documents that complement this Privacy Policy for a complete picture of the mae4 platform.
You've read mae4's Privacy Policy and can rest assured that your personal data is protected to the highest standards. Register today and enjoy a safe, transparent, and entertaining gaming experience alongside more than 500,000 active mae4 members across Malaysia!
Claim a welcome bonus of up to RM500 and explore over 200 top games with complete privacy and security guaranteed!
SSL 256-bit | Data Never Sold | Malaysia PDPA Compliant