Terms & Conditions mae4 — The Complete Guide for All Malaysian Members

1 Introduction & Acceptance of Terms

These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and mae4 ("Platform", "We", "mae4") governing your use of the online gaming platform at mae4.my and all related services.

Mae4 is an online entertainment platform offering a wide range of games — including slots, live casino, crash games such as JetX and Cash or Crash, and locally themed games like Five Blessings and 888 Pots of Gold — to eligible users in Malaysia. We operate with a full commitment to transparency, fairness, and the security of all our members.

If you have any questions or require clarification regarding these Terms & Conditions, the mae4 support team is available 24 hours a day, 7 days a week via live chat on the platform or by email at [email protected].

2 Member Eligibility

To use the mae4 platform, you must meet all of the following eligibility requirements without exception:

• Aged 18 years of age or older at the time of registration and throughout your use of the mae4 platform.
• Possess the legal capacity to enter into a binding agreement under Malaysian law.
• Not subject to any local or international legal restrictions that prohibit participation in online gaming.
• Never been subject to a voluntary or mandatory self-exclusion from any currently active gaming platform.
• Register in your own name only, and not on behalf of any other individual or entity.
• Not listed among individuals prohibited from participation under applicable Malaysian law.

3 Registration & Account Management

When registering a mae4 account, you are required to provide accurate, complete, and up-to-date information. This includes your full name, valid Malaysian identity card number or passport number, active mobile number, and a reachable email address. Providing false information is a serious breach of mae4's Terms & Conditions.

Each individual may only register and maintain one active account on the mae4 platform. If you suspect that someone has opened an account using your personal information without your consent, please contact the mae4 support team immediately.

4 Deposits, Withdrawals & Financial Transactions

All financial transactions on the mae4 platform are conducted exclusively in Malaysian Ringgit (RM). mae4 accepts deposits via the following local Malaysian payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u and CIMB Clicks.

Withdrawals to e-wallets are processed within 15 minutes (subject to completed KYC verification). mae4 reserves the right to delay or reject any withdrawal if fraudulent activity is suspected, bonus wagering requirements have not been met, or KYC verification is incomplete.

5 Bonuses, Promotions & Wagering Requirements

Mae4 offers a range of bonuses and promotions to members, including a welcome bonus of up to RM500, weekly rebates, slots cashback, and a VIP programme. All bonuses are subject to the specific terms and conditions stated in each offer.

• Bonuses cannot be withdrawn directly — they must be wagered at the stated rollover rate (typically between 5x and 30x, depending on the bonus type) before any withdrawal is permitted.
• Some games may be excluded from contributing towards bonus wagering requirements, or may only contribute partially — details are specified in the terms of each promotion.
• Bonuses may only be used by the registered account holder and may not be transferred or sold to any other party.
• Mae4 reserves the right to void any bonus and associated winnings if there is evidence of misuse or any attempt to exploit promotional terms.
• The validity period of each bonus is stated in the respective offer — any unused bonuses or unmet wagering requirements within this period will expire automatically.

6 Game Rules & Fairness

All games on the mae4 platform use a Random Number Generator (RNG) independently audited by accredited international certification bodies. This ensures that every game outcome — from slot spins to dice rolls in Lightning Dice — is entirely random and cannot be influenced or predicted by any party.

RTP (Return to Player) information for each game is available in the game info section. mae4 is committed to displaying this information transparently, because we believe that well-informed players are happier players who game more responsibly.

• Game results displayed on the mae4 platform are final and binding, and may not be disputed unless there is clear evidence of a verified technical failure.
• In the event of a technical disruption during an active game round, mae4 will resolve the issue based on independently audited server records.
• Winnings obtained through known software malfunctions or system bug exploitation are void and will not be paid out.

7 Prohibited Conduct

The following conduct is strictly prohibited on the mae4 platform and may result in the immediate suspension or closure of your account:

• The use of automated software (bots), data-mining tools, or any technology that provides an unfair advantage over other players.
• Owning or using multiple accounts simultaneously or alternately.
• Money laundering or the use of illegally obtained funds to conduct transactions on mae4.
• Attempting to hack, breach, or otherwise compromise the security of the mae4 platform.
• Sharing, selling, or transferring your account to another individual.
• Providing false information during registration or the KYC process.
• Exploiting the bonus system through wagering strategies designed to meet turnover requirements without genuine risk (bonus abuse / bonus whoring).
• Collusion between players to manipulate game outcomes in any form.

8 Account Closure & Suspension

Mae4 reserves the right to suspend or close any member account at any time for the following reasons: breach of Terms & Conditions, suspected fraudulent activity, failure to comply with KYC requirements, or at the request of relevant authorities.

Alternatively, mae4 members may close their own account at any time by contacting our support team. Prior to closure, all active conditions (including bonus wagering requirements) must be fulfilled, and any remaining balance will be processed for withdrawal in accordance with standard procedures.

9 Mae4's Liability Limit

Mae4 shall not be liable for any indirect, incidental, or consequential losses arising from the use of, or inability to use, the platform — including financial losses resulting from technical disruptions beyond mae4's reasonable control.

• Mae4's total maximum liability to any member shall not exceed the net deposit amount made in the 30 days preceding the relevant claim.
• Mae4 is not liable for any losses arising from unauthorised access to your account resulting from your own failure to safeguard your login credentials.
• Any disputes arising from the use of the mae4 platform are subject to Malaysian law and the jurisdiction of the relevant Malaysian courts.

10 Privacy & Personal Data Protection

Mae4 takes the privacy of our members extremely seriously. All personal data collected during registration and platform use is protected with 256-bit SSL encryption and stored on secure servers in accordance with the latest industry standards.

Mae4 collects, processes, and stores your personal data solely for the purposes of providing platform services, processing financial transactions, complying with legal requirements, and improving the user experience. We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

11 Responsible Gaming

Mae4 is fully committed to promoting responsible gaming. We provide a range of gaming management tools to help our members play within healthy and enjoyable limits.

• Deposit Limit: You may set daily, weekly, or monthly deposit limits in your account settings, which take effect immediately upon being applied.
• Play Time Limit: Enable session reminders and time limits in your mae4 account settings to avoid playing for extended periods without a break.
• Self-Exclusion: You may apply for a temporary self-exclusion (7 days to 12 months) or a permanent exclusion at any time by contacting the mae4 support team.
• Temporary Account Freeze: If you need a short break, you may request a temporary account freeze lasting between 24 and 72 hours at no charge.

12 Amendments to Terms & Conditions

Mae4 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments will take effect as soon as they are published on the mae4 platform, with a clearly stated effective date.

For material amendments — those that significantly affect the rights or obligations of members — mae4 will notify members via their registered email or an in-platform notification at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated terms.